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Warranty, Exchange and Returns

 

 

Attention: Given the health implications and personal usage of the masks, all sales are considered final. If for any reason, there is a defective issue, please contact us at info@theshrunks.com

At SuperShrunks, we take design and safety very seriously. Every SuperShrunks product goes through a careful testing process before leaving the factory, to make sure everything works as it should right out of the box. Defects are very rare, but in the manufacturing process, this is sometimes very difficult to avoid. So, let us worry about that, so you can focus on spending more time with your family instead.

SuperShrunks Facemasks warrants its products to be free of manufacturing defects for one (1) year from the date of purchase. If you have a warranty claim, please see below Steps:

Please read the following questions. If you answer yes to all of these then proceed to Step 2.

Step 1

  • Was the product purchased within the last 12 months?
  • Was the product purchased from an authorized SuperShrunks dealer or direct from our online store?
  • Do you have a copy of your receipt, order confirmation, sales receipt or other proof of purchase?
  • Does the damage or fault appear to be the result of or attributable to defective materials or poor workmanship?

Step 2

If your product was purchased from an authorized SuperShrunks dealer then please return your product to them to begin a warranty claim.

If your product was purchased direct from our online store then please Email Us the following information.

  • Details of the product you are claiming
  • Original date of purchase (please attach a copy of the purchase receipt, invoice or sales receipt)
  • Description of the fault or damage
  • Images of the fault or damage - The better the images, the faster we can process your claim

Note: Normal wear and tear, puncture, abrasion, misuse and abuse of the product is not covered.

Registration
We highly recommend you register your product with us. In the unlikely event of a recall, we will be able to notify you easily. Fill out the registration form here.

Returns
Request for refund must be made within 14 days of purchase. Proof of purchase is required. Product must be unopened, in its original packaging and be purchased from an Authorized Shrunks Retailer.

Colors/Material Style
We have made every effort to display the colors/material of our products on our website as accurately as possible. However, as the actual colors/style you see will depend on your monitor, we cannot guarantee that your monitor’s display will be an accurate representation of our products.

Questions?
Please send all enquiries to info@theshrunks.com

Disclaimer: This SuperShrunks cloth face mask is not a surgical face mask which provides liquid barrier protection. This cloth face mask should not be used (1) in a clinical setting where the infection risk level through inhalation exposure is high; (2) for antimicrobial or antiviral protection or related uses or uses for infection prevention or reduction or related uses; (3) as a respiratory protective device, or (4) for high risk aerosol-generating procedures. SuperShrunks makes no warranties, either express or implied, that the face mask prevents infection or the transmission of viruses or diseases.